AI Is Removing Friction—and Flooding Public Services
AI can help more people complete difficult applications and complaints, but it also exposes how much service capacity depended on abandonment and administrative friction.
Business, technology and what comes next.
NextNow / Archive
AI can help more people complete difficult applications and complaints, but it also exposes how much service capacity depended on abandonment and administrative friction.
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Attackers used calls to try to persuade employees at major hedge funds and private equity firms to hand over access or sensitive information.