Chris Heuer on Why Digital Transformation Still Fails at the Organizational Level
The technology is rarely the hardest part. The deeper problem is the operating model companies refuse to change.
Business, technology and what comes next.
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The technology is rarely the hardest part. The deeper problem is the operating model companies refuse to change.
The mythology, economics and operating expectations around company-building are shifting.
New platforms do not just create products. They reorganize incentives, distribution and value capture.
By the time a cultural shift appears obvious in a dashboard, the strategic advantage may already be gone.
When teams automate ambiguity, they scale rework rather than eliminate it.
Technology can accelerate change, but it cannot resolve incentives and decision rights that remain misaligned.
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