Chris Heuer on Why Digital Transformation Still Fails at the Organizational Level
The technology is rarely the hardest part. The deeper problem is the operating model companies refuse to change.
Business, technology and what comes next.
NextNow / Archive
The technology is rarely the hardest part. The deeper problem is the operating model companies refuse to change.
A new leadership gap is appearing wherever customer growth depends on shared systems and decisions.
Companies are beginning to treat accumulated context as infrastructure rather than institutional folklore.
Audience, distribution and editorial judgment are returning to the center of company-building.
Complex organizations are rediscovering the value of roles built around decision flow and executive leverage.
By the time a cultural shift appears obvious in a dashboard, the strategic advantage may already be gone.
Technology can accelerate change, but it cannot resolve incentives and decision rights that remain misaligned.
A live conversation with journalists, operators and technology leaders about the tools, behaviors and business models moving from experimentation to expectation.