NextNow / Archive

Topic: Customer Service

NextTech News Brief

OpenAI Presence Packages Agents for Enterprise Workflows

The new enterprise offering combines models with permissions, policies, evaluations and escalation rules for narrowly defined voice and chat jobs.

Kevin Laird Jul 22, 2026 2 min read

NextCommerce News Brief

Voice AI Is Becoming a Data-Quality Competition

Rime raised a $24 million Series A to build enterprise voice models, making a case that proprietary conversational data and linguistic craft will separate credible systems from uncanny demos.

Julie Wohlberg Jul 15, 2026 2 min read

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