Now
Developing
Airbnb raises outlook, adds $12 billion buyback plan
The travel platform projects high-teens annual growth and reports lower customer-support costs.
NextNow / Archive
Topic: Customer Service
NextCommerce
Rapid News Brief
Salesforce Closes $3.6 Billion Fin Acquisition
The completed deal brings Fin’s AI agents, proprietary models and more than 30,000 customer relationships into Salesforce’s enterprise platform.
NextWork
Analysis
AI Is Removing Friction—and Flooding Public Services
AI can help more people complete difficult applications and complaints, but it also exposes how much service capacity depended on abandonment and administrative friction.
NextTech
News Brief
OpenAI Presence Packages Agents for Enterprise Workflows
The new enterprise offering combines models with permissions, policies, evaluations and escalation rules for narrowly defined voice and chat jobs.
NextCommerce
News Brief
Voice AI Is Becoming a Data-Quality Competition
Rime raised a $24 million Series A to build enterprise voice models, making a case that proprietary conversational data and linguistic craft will separate credible systems from uncanny demos.