NextWork
Analysis
The Human Handoff Is Becoming Automation’s Most Important Design Problem
Companies are learning that an automated workflow is only as reliable as the moment responsibility moves between a system and a person.
NextNow / Archive
Topic: Automation
NextWork
Explainer
The Operations Leader’s Guide to Human-AI Workflows
The highest-performing systems will define both machine autonomy and human responsibility.
NextWork
Analysis
What Lean Systems Can Teach AI-First Companies
Automation works best when the underlying process is visible, measurable and designed to learn.
Next Voices
Opinion
Kevin Laird: Automation Cannot Rescue a Broken Process
When teams automate ambiguity, they scale rework rather than eliminate it.